2 thoughts on “Jewelry training knowledge”

  1. . 1 occupation Name: Jewelry salesman

    1.2 occupation definition: personnel engaged in jewelry sales in the business place

    1.3 occupational grade: there are three grades in this occupation, including primary (national vocational qualification level 5), intermediate (National Vocational data level 4), and

    Advanced (national vocational qualification level 3)

    1.4 occupational environment: indoor and normal temperature

    1.5 occupational ability characteristics: strong language expression ability, certain interpersonal communication ability, certain body perception ability and more sensitive color perception

    1.6 basic education: junior high school graduate

    1.7 training requirements:

    1.7.1 training period: full time vocational school education is determined according to its training objectives and teaching plans; The promotion training period shall be no less than

    80 class hours for the primary level, no less than 80 class hours for the intermediate level, and no less than 100 class hours for the advanced level

    1.7.2 training teachers: have the senior professional qualification certificate of the profession and have more than two years of training and teaching experience in the profession (Major), or have

    intermediate or above technical titles in the profession

    1.8 appraisal requirements

    1.8.1 applicable object: personnel engaged in or preparing to engage in this profession

    1.8.2 application conditions

    -- Junior (those who meet one of the following conditions)

    (1) have reached the specified standard class hours after the junior formal training of this occupation and obtained the completion certificate

    (2) have been on probation for more than 2 years

    -- intermediate level (those who meet one of the following conditions)

    (1) obtain the primary qualification certificate of this occupation, reach the specified standard class hours through the intermediate formal training of this occupation, obtain the completion certificate,

    and have been engaged in this occupation for more than 2 years

    (2) obtain the primary qualification certificate of this occupation and have been engaged in this occupation for more than 3 years

    (3) have been engaged in this profession for more than 4 years

    (4) obtain the vocational graduation certificate of a vocational school above secondary level with intermediate skills as the training target, which has been reviewed and recognized by the labor security department

    -- senior (those who meet one of the following conditions)

    (1) after obtaining the intermediate vocational qualification certificate, reaching the specified standard class hours through the advanced formal training of this occupation, and obtaining the completion certificate,

    and continuously engaged in this occupation for more than 2 years

    (2) after obtaining the intermediate vocational qualification certificate, he has been engaged in this occupation for more than 3 years

    (3) obtain the graduation certificate of the vocational

    of the senior technical school or the higher vocational school with advanced skills as the training objective approved by the labor and social security department, and have been engaged in the vocational work for more than 1 year

    (4) obtain the college diploma of this major or related major and have been engaged in this occupation for more than 1 year

    1.8.3 appraisal method: it is divided into theoretical knowledge examination and skill examination. The theoretical knowledge test adopts the closed book written test. The skills operation assessment adopts the methods of

    actual operation, on-site question and answer, and simulation demonstration. The assessment team is composed of 2-3 assessors. The assessors will score each

    according to the skills assessment regulations, and the average score is taken as the assessment score. Both the theoretical knowledge test and the skill operation test are based on the 100 point system, and it is qualified if both of them reach more than 60 points

    1.8.4 matching ratio of appraisers and examinees: the ratio of appraisers and examinees for theoretical knowledge examination is 1:15, and the ratio of appraisers and examinees for skill operation examination is 1:10

    1.8.5 appraisal time: the examination time of theoretical knowledge at each level shall not exceed 120 minutes. The skill operation assessment of each level shall not exceed 50 minutes, and 2 points shall be deducted from the total score for every

    5 minutes

    1.8.6 appraisal place equipment

    -- place: (1) standard classroom (2) simulation counter -- equipment: (1) small appraisal instruments and tools (2) treasure

    jade specimen (3) jewelry specimen (4) common measuring instruments, etc

    2. Basic requirements

    2.1 professional ethics

    2.1.1 basic knowledge of professional ethics

    2.1.2 professional codes

    (1) love and be loyal to their duties (2) abide by laws and regulations and be honest in performing official duties (3) Fair Trade and conduct business in a civilized manner (4) politeness

    hospitality and warm service (5) sincerity, trustworthiness and dedication (6) study hard Study business

    2.2 basic knowledge

    2.2.1 measurement knowledge

    (1) legal unit of measurement and its conversion length: centimeter, millimeter, micron, nanometer mass: kilogram, milligram

    (2) use knowledge of industrial unit of measurement (carat, grains, ounces

    (3) use knowledge of common measuring instruments

    2.2.2 instrument knowledge

    (1) use knowledge of gem identification instruments (magnifying glass, tweezers Dichroic mirror, color filter, thermal conductivity meter, polarizer, Mohs hardness tester, spectroscope

    mirror, fluorescent lamp, refractometer, microscope, densitometer, infrared spectrum, X-ray fluorescence spectrum Raman spectroscopy

    (2) use of jewelry cleaning instrument ultrasonic cleaning instrument

    2.2.3 laws and regulations

    (1) general knowledge of Contract Law (2) general knowledge of consumer rights and interests protection law (3) general knowledge of product quality law (4) general knowledge of anti unfair competition

    Competition Law (5) general knowledge of Trademark Law (6) general knowledge of advertising law (7) general knowledge of bill law

    3. Work requirements

    3.1 primary

    professional functions
    work content
    skill requirements
    related knowledge

    I.

    reception

    waiting
    (I) reception preparation
    1. Be able to prepare the business environment; 2. Be able to prepare the business appliances; 3. Be able to prepare the personal appearance and appearance.
    1. General knowledge of environmental beauty; 2. Precautions for the preparation of business appliances; 3. Appearance, appearance Common sense of manners 4. Basic common sense of language application 5. Common sense of counter service

    (II) reception etiquette
    1. Be able to correctly use business service terms 2. Be able to actively and enthusiastically receive customers

    II

    Sales

    Sales
    (I) product introduction and consultation
    1. Be able to correctly apply the name of jewelry and jade; 2. Be able to correctly introduce the main physical and chemical properties of common jewelry and jade; 3. Be able to correctly introduce the variety and style of jewelry; 4. Be able to correctly explain the gemstone identification certificate and the grading certificate of inlaid diamonds
    1. The definition, classification, variety Name knowledge 2. Physical and chemical properties and identification knowledge of jewelry and jade 3. Jewelry definition, classification and variety knowledge 4. Identification certificate knowledge

    (II) commodity display
    1. Able to display jewelry with conventional instruments 2. Able to correctly display jewelry of different styles 3. Able to use props, wear by oneself Customer wearing method: display jewelry
    1. Application knowledge of conventional appraisal instruments 2. Display requirements and precautions for different styles of jewelry 3. Precautions for props display and personnel wearing display

    (III) product recommendation
    it can be based on customer gender, age, face type Recommend corresponding jewelry based on physical characteristics such as hand shape
    basic knowledge of jewelry wearing

    (IV) communication and transaction
    1. Be able to introduce jewelry culture and connotation in a timely manner and stimulate customers' purchase desire 2. Be able to understand customers' psychology, Timely seize the opportunity of transaction
    1. Human knowledge of jewelry 2. Skills of timely transaction

    (V) delivery of goods
    1. Be able to skillfully complete gift packaging 2. Be able to accurately fill in and identify sales vouchers and invoices 3. Be able to correctly identify money and credit cards 4. Be able to correctly identify bills such as cheques
    1. Packaging knowledge 2. Bill knowledge 3. Currency Credit card knowledge 4. Check knowledge and precautions for use

    III

    after sales service
    (I) protect the relationship between rooms
    1. Be able to establish customer files as required and provide corresponding services according to customer requirements 2. Be able to actively understand the use of goods, And feedback to relevant departments
    1. Jewelry maintenance and cleaning knowledge 2. Enterprise quality warranty regulations and claim settlement procedures

    (II) maintenance and quality warranty
    1. Be able to guide customers to clean and maintain jewelry 2. Be able to accept customer's product warranty requirements according to relevant regulations
    1. Knowledge of product number 2. Fire prevention and maintenance of jewelry counters Anti theft and other knowledge

    IV

    custody and delivery
    (I) custody
    1. Be able to identify and correctly number jewelry products; 2. Be able to correctly store samples at the counter.
    1. Knowledge of product numbers; 2. Be able to prevent fire and fire at the jewelry counter Anti theft and other knowledge

    (II) delivery
    1. Be able to carry out quantity and quality acceptance according to the order accurately; 2. Be able to correctly record the counter account; 3. Be able to complete the handover procedures according to the regulations
    1. Counter acceptance knowledge; 2. Counter account; 3. Counter shift specification

    V

    business activities
    commodity display
    be able to properly place jewelry according to the requirements, Arrange counters
    counter display knowledge of jewelry

    3.2 intermediate

    occupation

    function
    work content
    skill requirements
    related knowledge

    I.

    receive

    wait
    (I) etiquette
    1. Keep good appearance 2. Have good language expression skills, Warm communication with customers
    1. Appearance knowledge

    2. Language expression art in business etiquette

    3. Reception art in business etiquette

    (2) reception
    1. Be able to provide targeted reception services according to the characteristics of customers

    2 Sales
    (I) product introduction and consultation
    1. Be able to correctly apply the name of jewelry and jade; 2. Be able to correctly introduce the main physical and chemical properties of common jewelry and jade; 3. Be able to correctly introduce the variety and style of jewelry; 4. Be able to correctly explain the gemstone identification certificate and the classification certificate of inlaid diamonds
    1. The definition, classification, variety Name knowledge 2. Physical and chemical properties and identification knowledge of jewelry and jade 3. Definition, classification and variety knowledge of jewelry 4. Identification certificate knowledge

    (2) commodity recommendation
    1. Be able to identify jewelry and jade according to the characteristics of skin color, hair style and clothing of customers, Recommend suitable jewelry 2. Be able to recommend suitable jewelry according to the temperament characteristics of customers 3. Be able to recommend suitable jewelry according to the environment and occasions required by customers
    1. Jewelry and hair style Clothing and other matching knowledge 2. Jewelry and temperament matching knowledge 3. Jewelry wearing environment knowledge

    (III) communication and transaction

    1. Be able to correctly introduce the design style and fashion trend of jewelry, And guide customers' buying interests 2. Be able to correctly introduce the value characteristics of jewelry 3. Be able to assist junior jewelry sales personnel to deal with the problems in sales, activate the sales atmosphere, Complete the sales task

    1. Jewelry design knowledge 2. Jewelry investment 3. Common objections raised by customers and their handling methods

    three

    guarantee

    Manage
    keep
    1. Be able to complete the inventory of samples according to the relevant rules and regulations of the enterprise 2. Be able to, according to the sales situation of the group, Put forward counter goods deployment suggestions
    1. Commodity profit and loss knowledge 2. Counter group goods deployment knowledge

    IV.

    business

    activity

    (I) commodity display
    1. Be able to arrange the window as required, Strengthen the publicity effect of commodity display
    1. Basic knowledge of market investigation 2. Format and content of market investigation form

    (II) market investigation
    1. Be able to make statistics on the sales volume of jewelry products in the cabinet group according to the requirements of enterprise market investigation 2. Be able to accurately explain the simple market investigation form formulated by the enterprise, And can guide junior jewelry salesmen
    1. Basic knowledge of market investigation 2. Format and content of market questionnaire

    (III) counter group accounting
    1. Be able to conduct counter group accounting, Preliminarily determine and calculate the economy of the counter group 2. Be able to carry out simple computer input operation
    1. Basic concepts and contents of the counter group accounting 2. Basic knowledge of computer input operation

    (IV) business application
    1. Be able to write leave notes, message notes, receipts and other documents 2. Be able to write the work plan of the counter group 3. Be able to write notices, applications Etiquette documents
    1. Writing requirements for rules and regulations 2. Writing requirements for work plans 3. Writing requirements for notices, applications and etiquette documents

    3.3 advanced

    occupation

    function
    work content
    skill requirements
    related knowledge

    I.

    take over

    to be
    (I) etiquette
    has certain internal temperament and self-cultivation, and the external image is natural, moderate Propriety
    1. Basic knowledge of human body aesthetics and communication principles 2. Basic knowledge of foreign guests reception 3. Solutions to common contradictions in sales

    (II) reception
    1. Be able to speak the names of major jewelry and jade varieties in English and have simple conversations with foreign guests in English 2. Be able to create a harmonious atmosphere, Solve common contradictions in the sales process

    Second Sales

    Sales

    (I) Commodity introduction and consultation
    1. Be able to conduct quality consultation on colored gemstones; 2. Be able to conduct quality consultation on bare diamonds; 3. Be able to conduct introduction and quality consultation on jade carving process.
    1. Knowledge on consumer demand; 2. Knowledge on consumer purchasing behavior; 3. Knowledge on consumer purchasing decision-making process; 4. Knowledge on factors affecting consumer behavior

    (II) Communication and transaction
    1. Be able to grasp the characteristics of jewelry consumption demand and create a harmonious sales atmosphere in a timely manner 2. Be able to grasp the purchase behavior of jewelry consumers and correctly guide customers to purchase 3. Be able to grasp the purchase decision-making process of jewelry consumers and accurately grasp the transaction timing 4. Be able to grasp the influencing factors of purchase behavior, Carry out targeted services
    1. Jewelry storage and storage requirements 2. Storage business knowledge 3. Goods deployment knowledge

    III.

    Maintenance

    management
    (I) storage

    1. Be able to formulate jewelry storage system 2. Be able to reduce inventory and storage costs

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